Frequently Asked Questions

IT Partnership is a comprehensive managed IT solution where we become your dedicated technology partner. Instead of dealing with multiple vendors and managing IT yourself, we handle everything from infrastructure and security to software development and support — all under one predictable monthly fee. Think of us as your outsourced IT department, available whenever you need us.

IT Partnership is ideal for small to medium-sized businesses (10-200 employees) who need reliable IT infrastructure and support but don't have the resources or need for a full in-house IT team. It's perfect for companies that want to focus on their core business while leaving technology management to experts.

Unlike traditional MSPs who just maintain your systems, we take a proactive, strategic approach. We don't just fix problems — we prevent them. We combine infrastructure management with custom software development, giving you a complete technology partner who understands your business goals and helps you achieve them through technology. Plus, we follow Japanese engineering principles of quality, reliability, and continuous improvement.

Everything you need to run your business smoothly: 24/7 infrastructure monitoring and support, cloud hosting and management, cybersecurity protection, regular backups and disaster recovery, software updates and patch management, user support and helpdesk, strategic IT planning and consulting, and custom software development for your specific needs. We tailor our services to match your requirements.

Pricing is customized based on your specific needs, number of users, systems complexity, and required services. We provide transparent, all-inclusive monthly pricing with no hidden fees. Most small businesses start around €2,000-5,000 per month, while larger organizations typically range from €5,000-15,000 per month. Contact us for a detailed quote tailored to your business.

We offer flexible monthly or annual payment options. Annual contracts receive a discount. Payment is due at the beginning of each billing period. We accept bank transfers, direct debit, and major credit cards. All pricing is transparent with detailed invoicing showing exactly what you're paying for.

We typically work with 12-month contracts to ensure we can properly understand your business and deliver long-term value. However, we're flexible and can discuss shorter terms depending on your situation. After the initial contract period, most clients choose to continue on a rolling monthly basis.

No hidden fees — transparency is one of our core values. Your monthly fee covers all standard services. We only charge extra for major projects like new software development, large-scale migrations, or significant infrastructure expansions. Any additional work is always discussed and approved in advance with clear pricing.

Getting started is simple: 1) Contact us for an initial consultation where we discuss your needs and goals. 2) We conduct a free IT assessment to understand your current setup. 3) We provide a detailed proposal with pricing and service scope. 4) Once approved, we begin the onboarding process and transition your IT management to us. The entire process typically takes 2-4 weeks from initial contact to full service.

Onboarding is designed to be smooth and non-disruptive. We start by documenting your existing systems and infrastructure. Then we implement our monitoring and management tools. We meet with your team to understand workflows and requirements. Throughout the process, we ensure minimal disruption to your daily operations. Most clients are fully onboarded within 2-3 weeks.

Basic monitoring and support can be set up within a few days. Complete infrastructure migration and optimization typically takes 2-4 weeks depending on complexity. Custom software projects have separate timelines discussed during planning. We work at a pace that's comfortable for your business and minimizes disruption.

Absolutely. We handle the entire migration process from your current provider with zero downtime. We coordinate with your existing vendor, document everything, and ensure a smooth transition. We've successfully migrated dozens of clients from various providers and internal IT setups. Our goal is to make the switch completely seamless for you and your team.

Our support team is available 24/7 for critical issues that impact your business operations. For general inquiries and non-urgent requests, our helpdesk operates during business hours (Monday-Friday, 9:00-17:00 CET). You can reach us via email, phone, or through our client portal. Critical alerts are monitored around the clock with automatic escalation.

Response times depend on issue severity: Critical issues (systems down) receive immediate response within 15 minutes, 24/7. High priority issues (major functionality impaired) are addressed within 1 hour during business hours. Medium priority issues get responses within 4 hours. Low priority and general inquiries are typically handled within 8 business hours. These are guaranteed in our SLA.

Multiple ways to reach us: Email at [email protected] (monitored 24/7 for critical issues), phone support during business hours with after-hours emergency line, our client portal for ticket submission and tracking, and Microsoft Teams integration for quick questions. We meet you where you're most comfortable communicating.